Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you wish to return something that you purchased online, you can email jhoomka.sa@gmail.com with an image of the damaged area or incorrect product and request Jhoomka to arrange collection of the product in question within 48 hours of receiving the goods. We will send a courier to collect the damaged/incorrect product, at our own cost, and replace it with the correct product.

You can always contact us for any return question at jhoomka.sa@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like worn earrings. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will arrange for the correct item to be sent to you. 

Refunds
We have a "No refunds" policy at Jhoomka.  If you have any queries relating to your item, please contact us at jhoomka.sa@gmail.com.